The Help Desk Toolkit
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Description : The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
This site and the Help Desk Toolkit is for you if you are:
*
A business manager charged with researching, planning, and setting up a Help Desk in your organization
*
An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
*
A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.
The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk.
*
Guides you step-by-step through every phase of setting up traditional and Web-related
Help Desks for the Internet and an intranet
*
Provides a wealth of practical advice on all technical, management,
and human-factor aspects of running an effective Help Desk
*
Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
This site and the Help Desk Toolkit is for you if you are:
*
A business manager charged with researching, planning, and setting up a Help Desk in your organization
*
An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
*
A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.
The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk.
*
Guides you step-by-step through every phase of setting up traditional and Web-related
Help Desks for the Internet and an intranet
*
Provides a wealth of practical advice on all technical, management,
and human-factor aspects of running an effective Help Desk
*
Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Feature
For a comprehensive overview of the Comprehension Toolkit series including sample lessons, a new Summer School Literacy Guide, free nonfiction short texts in Spanish ,A website full of ideas and techniques to help you market your library successfully.,Educational Technology Help Ongoing Professional Development In an effort to meet the ever-changing demands of the 21st Century classroom, Bedford County Public ,We are sorry, but NCBI web applications do not support your browser and may not function properly. More information,Information Security Today may be the day you need to step up and respond to a breach involving someone elses confidential information. Do the right thing and you ,Background. The Service Desk acts as the central point of contact between service providers and users on a day to day basis. It is also a focal point for reporting ,Deciding what story you want to tell is the first step of the storytelling process. We asked several CNN reporters, producers and editors what they thought made a ,The Help Desk Service Level Agreement Template - A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice,Home; Why Join AYSO? Find Your Local AYSO; Why AYSO & Why Soccer? How AYSO Works; Mission & Vision; Six Philosophies; Safe Haven ® Kids Zone ® Volunteering,Help Desk Management Made Easy - A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice
Keyword
help desk, helpdesk
Related Seller
For a comprehensive overview of the Comprehension Toolkit series including sample lessons, a new Summer School Literacy Guide, free nonfiction short texts in Spanish ,A website full of ideas and techniques to help you market your library successfully.,Educational Technology Help Ongoing Professional Development In an effort to meet the ever-changing demands of the 21st Century classroom, Bedford County Public ,We are sorry, but NCBI web applications do not support your browser and may not function properly. More information,Information Security Today may be the day you need to step up and respond to a breach involving someone elses confidential information. Do the right thing and you ,Background. The Service Desk acts as the central point of contact between service providers and users on a day to day basis. It is also a focal point for reporting ,Deciding what story you want to tell is the first step of the storytelling process. We asked several CNN reporters, producers and editors what they thought made a ,The Help Desk Service Level Agreement Template - A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice,Home; Why Join AYSO? Find Your Local AYSO; Why AYSO & Why Soccer? How AYSO Works; Mission & Vision; Six Philosophies; Safe Haven ® Kids Zone ® Volunteering,Help Desk Management Made Easy - A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice
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